Version 2026-10-20

Billing Policy

Draft for review by LSB BUSINESS LLC before launch. This page is not legal advice.

1. Prepaid balance

HealthLead Exchange is prepaid. You add funds to your account balance by credit or debit card. We do not add card fees. Funds are added to your balance as soon as the payment is confirmed.

2. How deliveries are billed

Each lead, inbound call or live transfer delivered to your campaign is deducted from your balance at the price shown for that campaign when it was approved. Deliveries are only billed when your balance covers the full price; when it can't cover the next delivery, your campaign is paused until you add funds.

3. Call recording

All calls are recorded, and the recordings are available in your account. Recordings may contain consumers' personal information. You agree to use them only to review the calls you purchased and to keep them confidential.

4. Delivered calls are final

If the consumer was on the call and your agent took their information, the call is final and is not refundable or creditable.

5. Disputes

You may dispute a billed call within 72 hours of it appearing in your account, for example if no consumer was on the line, the call dropped before connecting, the consumer was outside your requested states, or the call duplicated one you already received. We review each dispute against the recording. Approved disputes are credited to your balance; we don't refund them to your card.

6. Funds are non-refundable

Funds added to your balance are non-refundable and can only be used for deliveries. They cannot be withdrawn or transferred to another account.

7. Chargebacks

If you dispute a payment with your card issuer, we pause your campaigns and place your account on hold while the dispute is resolved. If the payment is reversed, those funds are removed from your balance.

8. Saved payment methods and automatic reloads

You may save a card to your account. Stripe stores it; we never see the full number. We charge a saved method only when you choose it while adding funds, or when you have turned on automatic reload. With automatic reload on, each time your balance falls below the threshold you set, we charge your default saved method the reload amount you set (at most once per hour) and add it to your balance. You can change the amounts, turn automatic reload off, or remove a saved method at any time in your account; we stop charging it as soon as you do. Funds added by automatic reload are subject to section 6 like any other funds. If a reload fails three times in a row, we turn automatic reload off and email you.

9. Contact

Questions about a charge? Call 561-887-8736.